FAQ

Shopping online should feel straightforward. Below are answers to common questions about ordering hats from Sky Blue Boutique. For anything not covered here, please use our Contact page.

What products do you offer?

Sky Blue Boutique sells women’s hats. Our catalog is hats for everyday wear and special occasions. We do not sell clothing.

Where do you ship?

We currently ship only within the United States. We do not offer international shipping.

Do you offer free shipping?

Yes. Every U.S. order includes free standard shipping. There is no minimum purchase requirement and no hidden shipping fees.

How long does shipping take?

Orders are processed within 1–2 business days (Monday–Friday), with a 5:00 PM (EST) cutoff. After an order ships, transit is generally 6–8 business days (Monday–Friday). From order to delivery, you can generally expect 7–10 business days.

How can I track my order?

After your order ships, you will receive a shipping confirmation email with a tracking number, carrier information, and a tracking link when available. Tracking can take 24–48 hours to become active.

What is your return policy?

We offer a 31-day return window beginning on the date your order is delivered. Items must be unused and in their original condition to qualify for a refund. We charge no restocking fees. See our Return and Refund Policy for the full process.

How long does a refund take?

Once your return is received and inspected, refund processing typically begins within 3–5 business days. Depending on your bank or payment provider, it may take up to 7 business days for the refund to appear on your original payment method.

What payment methods do you accept?

We accept Shop Pay, Apple Pay, Google Pay, Visa, and Mastercard. We do not accept American Express or PayPal. See our Payment Policy.

How can I contact customer support?

Use our Contact page or email support@skyblueboutique.com.

Monday–Friday, 09:00 AM–05:00 PM (EST)

We aim to respond to all inquiries within 1–2 business days.

What sizes do you offer?

Hat sizing is listed on each product page, as available. Fit can vary by style, so please review the product details before ordering. Our support team can also help you choose a size.

Do you restock sold-out items?

Some styles are available in limited quantities. Popular hats may be restocked. Check the product page for current availability.

Is it safe to shop on your website?

Yes. Our website uses secure, encrypted checkout. Your payment details are processed by our payment providers and are not stored by Sky Blue Boutique.

Still have a question?

Please reach out through the Contact page. We are here to help with your order.

Contact information

Legal Business Name: BGH Group LLC
EIN: 61-2377601
Store Name: Sky Blue Boutique
Address: 8334 Clairemont Mesa Blvd, San Diego, CA 92111, United States
Email: support@skyblueboutique.com
Phone: +1 (619) 736-6451
Contact: Contact form